How iOLAP uses nOps to grow its data and analytics practice, deliver better, faster AWS Well-Architected Framework Reviews, and optimize customers’ AWS costs.

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About iOLAP

In today’s market, a company developing and implementing data and analytics workloads is not unique. What makes iOLAP unique is that it has been hyperfocused on data and analytics workloads for the past twenty years. Their mission is to help clients drive innovation by applying new analytical technology and capabilities to unlock the value of their data. To learn more, go to https://iolap.com/.

Also, check out the video with iOLAP and client Dickey's Barbecue Pit. (link)

Industry

Consulting and cloud services partner.

Challenge

Grow data and analytics practice, accelerate AWS Well-Architected Framework Reviews, and help customers optimize their AWS deployments and costs.

Location

Frisco, Texas

Featured Service

nOps cloud management

The
Results

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Time Savings To Conduct An AWS Well-Architected Framework Review

95%

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AWS Cost Savings For Customers

15-30%

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Drives Growth Across The Business

Challenge

Grow its data and analytics practice, accelerate AWS Well-Architected Framework Reviews, and help customers optimize their AWS deployments and costs.

“But really, the excitement of nOps for the customer comes when they see the output of the Well-Architected deliverable. They’re able to see what we’re able to turn around in just a few hours, the insights that we uncover, and that we’ve really brought forth a prescriptive plan on how to remediate issues. And this is where the real value comes — helping the customer understand the trade-offs in optimizing their AWS infrastructure.” - Nick Larsen, Vice President and AWS practice lead, iOLAP

Solution

iOLAP has been successfully serving its customers for twenty years with a “hyperfocus on data and analytics innovation.” In 2020, iOLAP made the strategic decision to double down on its AWS practice, which involved offering Well-Architected Framework Reviews (WAFRs) to its customers. However, this decision created a challenge because the WAFR process was highly manual and time-intensive.

Though executing a WAFR was an excellent way to open the door to new customers, it became a “loss leader” until iOLAP learned about nOps during an industry webinar on cloud innovation where nOps CEO JT Giri was presenting the capabilities of this cloud management platform. “And immediately, I was blown away by the feature set and how they seemed to be tailor-fit to solve a problem that we were facing,” said iOLAP Vice President and AWS practice lead, Nick Larsen, referring to their WAFR timeframe challenge. iOLAP decided to give it a try.

iOLAP now uses nOps across its entire business. Larsen said that nOps is “Something our team uses every single day across the board, from our managed services team to our operations team to our project delivery team. Every one of our solutions architects and practitioners is trained in nOps, and they absolutely love it.” nOps is part of iOLAP’s larger technology stack for managed services customers, including logging and alerting tools, paging tools, incident escalation, tools, service desk, tickets, etc. The positive impact of adopting and integrating nOps across iOLAP’s entire business sets an example for their customers because they speak from experience. A definite win-win scenario.

A Review that once took two to three weeks of labor-intensive time to execute is now completed in a matter of hours — a 95% time savings. iOLAP can now utilize staff members who are just starting their cloud journey as solutions architects, providing them with a guided training path to deliver a high-quality WAFR deliverable to their customers, while freeing their senior solutions architects to focus instead on what they do best.

Cost optimization is the nOps feature most used by iOLAP and its customers, closely followed by security. However, once they see the integration of the other Framework pillars, the adoption of other nOps features is almost automatic. Additionally, through nOps’s change management features, iOLAP gets early insight into when a customer starts using new AWS services — an important signal to proactively reach out to that customer and offer solutions and assistance that round out their quality of service (QoS). iOLAP also leverages nOps for deal advancement as they look at their consolidated billing and reseller model.

The partnership relationship between iOLAP and nOps has created a broad set of win-win scenarios composed of tangibles (e.g., time savings and business growth for iOLAP and cost savings for their customers) and intangibles (e.g., the successful collaboration between the iOLAP and nOps teams).

"We've talked a lot about what a great product nOps is, but it's also a great company. These folks are way down to earth, willing to coach you through your journeys. We've established cadences with their product team to provide feedback, we’re working with their marketing team on various initiatives. I love working with them — it's just a great group of folks wired like we're wired and really hungry to build the pie bigger for everybody.” - Nick Larsen, Vice President and AWS practice lead, iOLAP

"As we were going on our nOps journey, the biggest “aha” moment for us was realizing the value of the change management tracking feature … As we manage quality of service, for example, I can tell the customer, ‘Last week, we resolved 15 security incidents.’ ‘We made eight performance improvements.’ And all of that’s possible because the opportunities are exposed right through the nOps dashboard. I don’t have to react and wait for an incident to occur. I can be more proactive with my customers, and they appreciate that."

- Nick Larsen, Vice President and AWS practice lead, iOLAP

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